There has to be a better way.

I have been a NM resident for the passed 10 years, I have relished in the fact that I am not a UT resident. As of next week my NM driver's license expires and since I don't make it to NM that often anymore and since my son is going to be born in UT it made sense to get a UT one. Well today was the long dreaded day. Went to the DMV as early as possible to avoid a long wait. We got there and there were only 4 people ahead of me so I was excited.
"In and out" we thought but no. Today of all days the computer system there had to go down and they had to do everything manually. I realized that if the DMV was a retail business and not a goverment sanctioned and even required process no one would ever shop there. It has to be the worst and most ineffective place in the world (not counting government work).
It took almost an hour to get thru 4 people, get me up there and give me the written test (yes, you have to take the written test again in UT if you are getting your license for the first time), less than ten minutes to take the test and then another 20 or so for them to grade it, take my picture and tell me they will mail me my license in 2 weeks and give me a temporary one for the mean time.
I don't get it, you think with as many people that they have to process daily they would have a much better system of getting people thru the process. Every one has DMV horror stories... why do we put up with it? Why don't we demand a better way? Probably cause it takes so long to get thru it noone wants to spend their life trying to get something changed in a government process.
On another note, why is it always old grumpy people that work there? Like how many licks it takes to get to the tootsie roll center of a lollipop... no one will ever know.